Depending on the kind of damage your home has and where you live, you may need to file more than one insurance claim. If you need information, have a complaint, or can't locate your agent or company, call our Consumer Help Line at 1-800-252-3439.
If you have a policy with the Texas Windstorm Insurance Association, report those claims at 1-800-788-8247 or 1-877-281-1431.
You have one year from the date of damage to file a windstorm claim.
Flood claims must be filed within 60 days so make sure to notify your flood insurer right away to begin the claims process.
Homeowners insurance policies generally don't cover flood damage, but you still may want to file a claim if your home was damaged. Deadlines for filing claims vary by policy, but it’s a good idea to notify your agent or company as soon as you’re aware of damage. Some have deadlines of one year, and others require you to notify them of water damage much sooner.
Your homeowners policy may cover:
There are resources that can help you:
Residents with damage need to register with FEMA at www.disasterassistance.gov or by calling 1-800-621-FEMA.
Within hours, they could have approval that will allow our residents to book a hotel using their voucher.
Before calling, residents must have the following available:
When you register, you will be given a FEMA registration number. You will need this number whenever you contact FEMA.
Also, residents who have storm damage need to report it on our website at www.galvestontx.gov/stormdamage or call it in to our Emergency Operations Center at 409-765-3710.
Reporting storm damage to your local municipalities is important in later getting federal funding and assistance for our City and our residents.