Galveston, TX - Official Website

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Is there a deposit for commercial service?: Yes. The minimum deposit for commercial accounts is $200.00.

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Utility Billing

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1. How do I apply for water service in Galveston, TX: Come into our office location 823 25th, City Hall Building, first floor and fill out an application.

2. Is there a deposit required?: Yes. A $150.00 deposit is required for residential service only, in addition to a $15.00 service fee.

3. Is there anyway the deposit can be waived?: Yes. If you have a letter of credit from a current utility with at least 12 months or more of good pay history, this is accepted in lieu of the deposit.

4. Is the deposit refundable?: Yes. If you have 12 months of good pay history.

5. Is there a deposit for commercial service?: Yes. The minimum deposit for commercial accounts is $200.00.

6. Are deposits for commercial accounts refundable?: No. The deposit will be applied to final charges when a disconnect is requested, and account becomes finalled.

7. I am leasing and need water service, what documents do I need?: A current lease agreement and proof of identification.

8. I am purchasing property and need water service, what documents do I need?: Closing/settlement papers and proof of identification.

9. I need water service for a commercial property, what documents do I need?: Tax Id number, a lease agreeement if leasing,closing or settlement papers if property is purchased, and proof of identifciation.

10. Is garbage pick up included when signing up for water service?: Yes. Garbage pick up is included. Please see forms for garbage service location pick up days.
Any other questions other than billing, please call our Public Works Department at (409)797-3630.

11. Can I apply for water service over the phone?: No. We can provide you with an application by fax, or you will need to come in to our location at 823 25th Street, City Hall Building in Galveston.

12. Can I pay my bill online?: Yes. You may go to our website at www.cityofgalveston.org to pay your water bill.

13. Can I view my bill online?: January 2014 this function will be available.

14. Is automatic bank draft available?: January 2014 this function will be available.

15. Is the application for water service available online?: Yes. Please see forms.

16. Where number do I fax my application to?: Our fax number is (409) 242-2148.

17. What are your hours of operation?: Monday-Friday from 8:00am- 5:00pm for all services, other than new service. New Service for water is from 8:00am-4:30pm Monday - Friday.

18. Is recycling available?: Yes. Our recycle center location is 702 61st street. You may contact them at (409) 741-1446 for any additional questions.