ADA Complaint Process

What is ADA?

Title II and III of the Americans with Disabilities Act of 1990 (ADA) provides: No entity shall discriminate against an individual with a disability in connection with the provision of transportation service. Notwithstanding the provision of any special transportation service to individuals with disabilities, an entity shall not, on the basis of disability, deny to any individual with a disability the opportunity to use the entity's transportation service for the general public, if the individual is capable of using that service. 

An entity shall not require an individual with a disability to use designated priority seats if the individual does not choose to use these seats. An entity shall not require that an individual with disabilities be accompanied by an attendant. Public entities that provide designated public transportation shall make reasonable modifications in policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability or to provide program accessibility to their services, subject to the limitations of §CFR37.169(c)(1)-(3).

Except for commuter bus service, each public entity operating a fixed route system shall provide paratransit or other special services to individuals with disabilities that is comparable to the level of service provided to individuals without disabilities who use the fixed-route system. 

Island Transit ADA Policy 

Pursuant to Title II and III of the Americans with Disabilities Act of 1990 as amended, it is the policy of island Transit that: Island Transit is committed to assuring nondiscriminatory public transportation services in support of our mission to provide safe, efficient, and reliable transportation services while providing quality customer service. 

It's Your Right to File a Complaint

Any person who believes that they have been subject to discrimination on the basis of the Americans with Disability Act is encouraged to file a signed written complaint with Island Transit within 180 days of the date of the alleged act of discrimination. A complainant may file a complaint directly with the Federal Transit Administration- Office of Civil Rights.

How to File a Complaint

Complainants should use the Island Transit ADA Complaint Form:

ADA Paratransit Complaint Form - ENGLISH

ADA Paratransit Complaint Form - SPANISH

The complaint should be emailed to James Oliver at or mailed  to:

Island Transit, 3115 Market, Street, Galveston, TX 77550


Upon receipt of an ADA complaint, Island Transit's ADA Coordinator will make a prompt investigation. The investigation will include, where appropriate, a review of the practices and policies of Island Transit, the circumstances under which the possible noncompliance occurred, and other factors relevant to a determination as to whether an ADA violation occurred. Every effort will be made to complete the ADA investigation within 60 days of receipt of such complaints.