Report Your Leak

If you had a leak, here’s what you need to know…

• Repairs and turning the water back on will need to be made by a licensed plumber.
• If you still need to report a leak, please help us lower the call volume by using this online form or emailing your information to Customer Service. You can also call 409-797-3550.

How we can be better prepared…

• Purchase the needed supplies to properly protect your pipes and have them readily available. More information from the Red Cross.
• If you have a sprinkler system, here is a helpful article from our partners at Houston Public Media about how to protect your sprinkler system from a freeze.
• Follow the City and the Office of Emergency Management on social media for the latest updates.