Report your leak


City Rescinds Drought Contingency Plan and Returns to Normal Operations

Thanks to an incredible effort by City crews and conservation minded citizens, City is able to rescind the Drought Contigency Plan and remove restrictions on water consumption.

(GALVESTON, TX) January 22, 2018 – The amount of water in the City’s storage tanks has normalized after becoming critically low after last week’s hard freeze. With the help of City crews, contracted crews, and conservation minded residents and businesses, tank levels are maintaining their normal levels as of Monday, January 22, 2018.

“This exercise has reminded us what a precious commodity that water truly is and how we must remain conservation minded even when our system is not negatively impacted by extraordinary circumstances,” said City Manager Brian Maxwell. “Water is essential to numerous aspects of life safety and conserving it should continue to be a priority for us all.”

While crews have been able to shut off water to over 1,100 homes and businesses on the Island, residents are still encouraged to continue reporting leaks online at, by emailing, or by calling 409-797-3550.

The City will use those reports as a mechanism to identify those who had leaks due to the freeze and is prepared to forgive any excess use during the event on all customers’ bills before they are mailed. Citizens will need to contact a plumber to help with repairs as well as turning the water back on.

If you had a leak, here’s what you need to know…

  • Repairs and turning the water back on will need to be made by a licensed plumber.
  • If you still need to report a leak, please help us lower the call volume by using this  or emailing your information You can also call 409-797-3550.
  • If you reported a leak, your February bill for January consumption will be automatically adjusted. The City will take an average of your usage over the last 12 months and that will be the amount due for January. January bills will be received in February and due in March. In the event your bill does not reflect the adjustment, please call us immediately at 409-797-3550.

How we can be better prepared…

Fill out my online form.