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Posted on: October 12, 2022

Advanced water meter project update

The City is making steady progress on the new Sustainable Interactive Customer Connections project to upgrade all water meters to advanced metering technologies.  

The Municipal Services Department and the contractor (Utility Metering Solutions) have recently installed the first 244 water meters as part of the field-testing phase for the project and anticipate beginning the full change-out of all meters in November. 

This important, grant-funded project will make a big difference in how you manage your usage, control your bills, and are notified about potential leaks in your home. The E-series ultrasonic meters are state-of-the-art, and the city is garnering national attention among water utilities for the project.  

Earlier this summer, Municipal Services completed the first bench-testing phase, which consisted of testing the different meter capabilities and ensuring the meters are performing as expected. During that time, we also integrated the AMI software system and the customer information and billing system. We are now testing the first approximately 250 water meters to ensure that they are reading properly and transmitting the data correctly.  

The City is working with the contractor on the development of the customer website and app, and anticipates the app going live to the public in early 2023.  

Throughout the implementation of the metering system upgrade project, we will continue to provide safe, reliable water service as well as updates as the project progresses. Your quality of life is one of our foremost concerns, so we will make every effort to minimize the disruption to your water service. Please be on the lookout for more detailed information as we begin working in your neighborhood.  

To learn more about the project, please visit  

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