More than 3,640 water meters have been upgraded at Galveston homes, and work continues to get all meters swapped out by the end of the year. The City of Galveston’s Sustainable Interactive Customer Connections (SICC) project kicked off last year and is part of our ongoing efforts to deliver best-in-class service.
Funded by a $16 million grant, the work includes upgrading all residential and commercial meters to accommodate real-time reporting and notification of any leaks. Contractors working for the city have been doing installations since September on Mondays through Fridays during regular working hours. The contractor is expected to complete the installations by December. As part of the metering system upgrade, we will provide you with access to a smartphone application and online portal where you can view your water usage data to make more informed decisions. This new tool will also allow you to set up notification alerts for potential leaks or excess water usage to help avoid unexpected high bills.
We are currently running testing on the app and will begin rolling the application later this spring. Something that sets Galveston apart is that we are using the capabilities of the system to monitor water quality real-time, including disinfectant residual, the pH, the turbidity (clarity of water), temperature and pressure. Anyone with questions about the new meters or how this may affect their water bill should contact the billing department at 409-797-3550.