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Utility Billing

Show All Answers

1. How do I apply for water service in Galveston, TX

Come into our office location 823 25th, City Hall Building, first floor and fill out an application.

2. Is there a deposit required?

Yes. A $150.00 deposit is required for residential service only, in addition to a $15.00 service fee.

3. Is there anyway the deposit can be waived?

Yes. If you have a letter of credit from a current utility with at least 12 months or more of good pay history, this is accepted in lieu of the deposit.

4. Is the deposit refundable?

Yes. If you have 12 months of good pay history.

5. Is there a deposit for commercial service?

Yes. The minimum deposit for commercial accounts is $200.00.

6. Are deposits for commercial accounts refundable?

No. The deposit will be applied to final charges when a disconnect is requested, and account becomes finalled.

7. I am leasing and need water service, what documents do I need?

A current lease agreement and proof of identification.

8. I am purchasing property and need water service, what documents do I need?

Closing/settlement papers and proof of identification.

9. I need water service for a commercial property, what documents do I need?

Tax Id number, a lease agreeement if leasing,closing or settlement papers if property is purchased, and proof of identifciation.

10. Is garbage pick up included when signing up for water service?

Yes. Garbage pick up is included. Please see forms for garbage service location pick up days.
Any other questions other than billing, please call our Public Works Department at (409)797-3630.

11. Can I pay my bill online?

Yes. You may go to our website at https://galvestontx.epayub.com to pay your water bill.

12. Can I apply for water service over the phone?

No. You can provide an application by Fax( 409-242-2148)  or by email ( customerservice@galvestontx.gov) or by coming to our location at 823 25^th Street First Floor Suite 102.

13. Can I view my bill online?

Yes.  You may go to our website at https://galvestontx.epayub.com to view your bill online. 

14. Is automatic bank draft available?

Yes.  Please contact a Water Billing Customer Service Representative to sign up.   You can reach them at  409-797-3550  Monday - Friday from 8am - 5pm.

If you are already registered to view your Bill and or Pay your bill online, Login to your account https://galvestontx.epayub.com and under Account Settings, Click the 'Edit' for Auto Pay.

15. Is the application for water service available online?

Yes. Please see forms  Click here: Utility Billing Forms

16. Which number do I fax my application to?

Our fax number is (409) 242-2148.

17. What are your hours of operation?

Monday-Friday from 8:00am- 5:00pm for all services, other than new service. New Service for water is from 8:00am-4:30pm Monday - Friday.

18. Is recycling available?

Yes. Our recycle center location is 702 61st street. You may contact them at (409) 741-1446 for any additional questions.