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1. Who do I report a water leak to?

Please report all water leaks, except those at the meter, to (409) 797-3630. If you have a leak at your meter, please contact Customer Service at (409) 797-3550.

2. How can I get a new cover for my meter box?

Please contact Customer Service at (409) 797-3550 and they can place a service order for a Meter Technician to come out and replace the cover.

3. Who do I contact regarding street light outages?

To report street light outages, please call CenterPoint Energy at (713) 207-2222 or 1 (800) 332-7143, or you may file a report online. Be ready to provide the six-digit pole identification number or the physical address of the street light pole. You may also report the outage online at www.centerpointenergy.com.

4. What happens if my garbage cart is damaged or broken?

Please visit our Sanitation page for more information.

5. Are there any water usage restrictions?

We are currently under Stage 1 Mild Water Shortage Conditions. The City requests that customers voluntarily reduce their water usage by 10% and limit the irrigation of landscaped areas with potable water to Tuesdays and Saturdays for customers East of 103rd Street, and Wednesdays and Sundays for customers West of 103rd Street, and to irrigate landscapes before 10 a.m. or after 8 p.m. on designated watering days.
For more information, please see our Drought Contingency Plan.

6. Where can I request that my water & sewer lines be marked?

You may submit a locate request online, via phone at (409) 797-3630, email, or fax at (409) 797-3631. Requests take approximately 48 business hours and we will not mark on private property. If you need other utility lines marked, please contact 811.