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Airport

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1. What airlines fly into Galveston?

Scholes International Airport is a public use airport however at this time we do not have commercial air service. The closest airport with commercial air service is William P. Hobby Airport (HOU), located in Houston, Texas, about 40 minutes from Galveston.

If you are taking a cruise out of Galveston, Hobby Airport has many shuttle services that will transport you directly to the cruise terminal. 

2. What is a fixed base operator (FBO)?

A fixed base operator (FBO) is a commercial business that operates on the airport and provides support services to general aviation operators such as fuel services, tie-downs, window washing, rental cars, and much more. The FBO at Scholes Airport is Island Jet Center, (409) 572-2555. 

3. Do you offer helicopter tours or skydiving?

Yes! These services can be reserved through the following businesses.

Galveston Helicopters, 409-750-1699

Skydive Galveston, 409-420-6231

4. What are the guidelines for flying a drone in Galveston?

As federal regulations on unmanned aircraft systems (UAS), also known as drones, are still evolving, it’s critical to stay up-to-date on the latest developments. Scholes International Airport advises commercial and recreational UAS operators to always check the Federal Aviation Administration UAS web page for any new updates regarding UAS policies and procedures.

The Scholes International Airport participates in the Low Altitude Authorization and Notification Capability (LAANC) program. LAANC was set up to increase access for drone pilots who want to fly into controlled airspace near an airport.

Drone pilots planning to fly under 400 feet in controlled airspace near airports must receive an airspace authorization through a LAANC Service Supplier before they fly. You no longer contact the local Air Traffic Control Tower for this authorization.

The LAANC capability is available to pilots operating under the Small UAS Rule Part 107, or under the exception for Recreational Flyers. You can find a list of approved LAANC Service Suppliers here.

Helpful Links
Know Before You Fly

UAS Model Aircraft

FAA Drone Zone

5. How do I get to the airport?

Take I-45 south exit at 61st Street. Take a right on 61st Street until you dead end into Seawall Boulevard. Take a right at Seawall Boulevard toward 83rd Street. Take a right at 83rd Street, continuing to the 4th stop sign (0.9 of a mile) and U-turn onto Terminal Drive. The terminal building will be on your right. A free parking lot is available to the right of the terminal building. The circular drive is for 15-minute passenger loading/unloading only.

6. What car rental companies are available?

Car rentals are available from Enterprise Rent-a-Car by making reservations through the airports FBO, Island Jet Center. Reserve in advance and your rental car will be waiting for you at the airport when you arrive.

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Bond Election 2017

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1. Will senior citizens be affected by this increase?

In 2005, the City of Galveston voted to approve a tax rate freeze for all senior citizens over the age of 65, and the disabled, who have their homestead on the island. That means the increase will not affect them. That being said, should a senior citizen move to a new home of higher value, or modify (add-on, build secondary structures, etc) their home and increase the value, the tax freeze for that individual would be recalculated based on the new value and the new tax rate.

2. Why are the projects on the informational handouts and online listed as “Sample Projects”? Is it a complete list?

All projects included in the bond election are on the website. The notation for it being a “sample list” was used due to the fact that we will also be including other streets that are identified in the current assessment that is being done. The assessment may also deem it necessary to move certain streets up and down in the priority list, however, our hope is that we will be able to address all of the streets identified in the assessment with the funding that would be made available if the bond measure passes.

3. How do they know the cost of these projects? Have they received bids?

All quoted costs are based on engineer estimates. By state law, and city ordinance, all work will be publicly bid.

4. What is the timeline and priority for each project?

The City’s Capital Improvement Plan outlines all work to be done in the next 5 years. The projects that will require funding by tax supported bonds have that notation on their project pages. Each project page outlines the timeline for the project. Residents can view the CIP online. Adopted FY 2017 Capital Improvement Plan

5. Why does the ballot language for the bond election include the words "and other related public infrastructure"?

The term other "related" public infrastructure is in there because bond counsel requires it. "Related" would mean connected to or with one of the listed projects. They require the language so that if you scope of a project changes due to unknown conditions of utilities under a roadway or in a drainage system, you can still use the funds for the additional work needed to complete the project. The bond covenant is very clear that the money can only be used for roads and drainage.  The City of Galveston cannot buy buildings or even install water or sanitary sewer lines with it.

6. The City received a significant amount of federal funding after Ike. Why would you need to ask for additional funds?

We have outlined the projects funded in each round of the CDBG funding below. The Texas General Land Office had sway and direction over these projects.

Round 1 Budget
City of Galveston
GLO Contract/DRS#: 10-5051-000-5027/DRS010051

Activity Status Budget

Water Facilities Complete 7,789,160.19
Sewer Facilities - Lift Station #1 Complete 2,401,581.72
Sewer Facilities - Main WWTP Complete 85,991,680.66
Fire Facilities - Pumper Truck Complete 487,046.03
Fire Facilities - Fire Station #4 Complete 4,457,925.41
Clearance/Demo - Fire Station #4 Complete 42,250.00
Historial Preservation Complete 1,150,620.70
Economic Development Loan Complete 2,367,845.32
Planning - Downtown Redev Complete 94,601.03
Planning - City Ordinances Complete 1,807,428.28
Planning - Construction Specs Complete 279,482.66

Total 106,869,622.00

Round 2.1 Budget
City of Galveston
GLO Contract/DRS#: 11-337-000-5356/DRS210051

Activity Budget

Market Street (25th - 19th Street) 5,571,052.13
43rd Street (Broadway - Ave U) 8,605,304.67
53rd Street (Broadway - Seawall) 9,918,328.20

Total 24,094,685.00

Round 2.2 Budget
City of Galveston
GLO Contract/DRS#: 15-081-000-8748/DRS220051

Activity Status Budget

59th Street Pump Station In Construction 12,161,620.00
30th Street Tank Rehab In Design 2,596,629.00
59th Street Tank Rehab in Design 7,737,480.00
New Tank 59th Street In Design 7,532,431.00
Airport WWTP In Design 6,126,948.00
69th Street Reconstruction In Construction 2,799,519.00
65th Street Reconstruction In Construction 3,094,904.00
Saladia Ave Improvements In Construction 2,155,669.25
51st Street Improvements Out For Bid 2,480,499.25
Avenue S Improvements In Construction 3,690,645.25
Sealy Ave Improvements Out For Bid 3,249,708.25
Fire Station #1 In Design 10,666,730.00
Demo Fire Station #1 In Design 876,786.00
Cedars-Walkways In Design 682,501.00
PW Facility In Design 11,205,789.00
Cedars- Water & Electric Light Station In Design 1,175,612.00
Incinerator Site In Design 2,719,340.00
Cedars- Tank Demo In Design 248,749.00

Total 81,201,560.00

7. Will the proposed tax rate increase be rescinded after the completion of the projects?

The tax rate is set each year by council and no council can bind future councils as to that rate as a matter of state law. By that same law, future councils could roll back the rate at any time or raise it at any time. If council votes to lower it while money is still owed on the debt, they would need to make cuts elsewhere in services to pay for it. For reference, Council has voted to lower the tax rate each year for the last three years because home values on the island increased, giving council the ability to lower the tax rate without cutting services.

8. If the bonds pass is the City going to raise the value of my home by 3.5%?

No. The bond measure will increase the City portion of your tax bill by 3.5 cents per $100 of valuation. The Galveston County Appraisal District is who sets your properties valuation amount. In our educational materials we used an example of what this meant for residents by showing the amount of increase on your annual tax bill you would see if the bond measure passes. The estimated $60 was based on a home that was valued at $215,000 (the median property value on the island) with a 20% homestead exemption.

9. My tax bill has increased significantly each year, this is only going to increase it more. Why are taxes so high on the island?

Our total tax rate on the island is $2.40 per $100 valuation therein abouts. Compared to many cities, it is quite low, especially as it relates to total tax. You have to look at other municipalities and see if they have MUD's, PID's, ESD's to see the total tax rate for that particular community. We wrap all of those services into your rate in Galveston. Tax bills significantly increase when the value of your property increases. We look at increased property values as somewhat of a positive. Raised values mean the market is growing and sales are good. It also means your house is in good condition and is a nice addition to the community. If your home is unfairly valued vs comparable homes of like condition, then you can protest that value.

10. How did the city come up with the $60 annual increase suggested in the educational materials?

The $60 increase is based off of someone who claims a homestead exemption (20%) on a $215,000 home. That value is the average home value on the island.

Example:
$215,000 x .80 = $172,000/$100 = $1720 x .035 = $60.20

You can do the same math to come up with the impact to you. Simply take the value of your home and multiply it by .80 if you take a homestead exemption. Once you have that value you will divide that amount by $100 and multiply that number by .035.

11. Why is the City holding a bond election rather than paying for the projects as we go?

History has shown that construction inflation far outpaces interest costs and are not fixed as the interest will be on bonds. Based on that, the City determined issuing bonds would be the more fiscally responsible solution for our taxpayers. This holds especially true when you consider the cost of making temporary repairs to infrastructure until we have the funding available to complete the upgrades.

12. Can you assure the citizens that this would fix the drainage problems in the City?

Drainage on the island is not something anyone can fix in the next five years. We can make incremental progress by increasing drains and such but it all comes down to how it gets to the bay or the bayou and the tides at that time. Newer cities have retention and detention. Much like every City our age, Galveston was by design built to provide retention/detention within the street itself. We will continue to upsize the drains and now have a program to attempt to keep them free from tidal silt. Tidal slit can fill up to 50%-60% of some drains when we have high tides and this program has proven to help improve drainage when in place. Solutions beyond what we are doing would be in the billions of dollars and a burden that could not be sustained by local taxpayers. It will take federal intervention, like in New Orleans or New Jersey, to solve it completely and most likely with a coastal barrier of some type.

13. What does this mean for commercial property owners?

The same thing it means for residential property owners. A 3.5 cent rate increase per $100 of valuation of your property.

14. Why can’t you increase the sales tax or gas tax to fund these projects?

The City is already at the highest sales tax we can charge by law, and gas taxes are set at the federal level and we have no local control over them.

15. Why does the ballot language for the bond election include the words "and other related public infrastructure"?

The term other "related" public infrastructure is included is because bond counsel requires it. "Related" would mean connected to or with one of the listed projects. They require the language so that if the scope of a project changes due to additional work needed to complete it, the funding is available for that use. The bond covenant is very clear that the money can only be used for roads and drainage.  The City of Galveston cannot buy buildings or even install water or sanitary sewer lines with it. The entire sentence reads “other public infrastructure, traffic systems, and acquisition of rights of way relating to such projects…” which defines the “other related public infrastructure” much more clearly.

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Budget

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1. Where can I see the city’s budget?

Past and present City budgets are available for viewing at the City Secretary's Office located on the second floor of City Hall at 823 Rosenberg or online! City of Galveston: Municipal Budget

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CP - Training

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1. Question 1

Answer 1 

2. When are property tax payments due?

Submit payments to ... address before July 15th.

3. How long does it take the City to fill a public information request?

The City will fill your request within 10 days.

4. When are pre-development meetings?

Every other Friday at 9:00, 10:00, and 11:00 a.m.

5. When are pre-development meetings?

Every other Friday at 9:00, 10:00, and 11:00 a.m.

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Department of Grants and Housing

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1. What type of grants do you offer?

On an annual basis, we provide grants to City Departments in the areas of public service (recreation, education, youth activities, etc.), public facilities improvement (infrastructure improvements, park development, neighborhood centers, etc..), planning, affordable housing initiatives (home-ownership) and code enforcement. The grant funds are provided to the city from the U.S. Department of Housing and Urban Development. Each funded activity must be eligible under HUD guidelines and meet one of HUD's national objectives of benefiting low-moderate income persons; eliminate slum or blight; or meet an urgent community development need (approved by HUD). Please contact our office at (409) 797-3820 for more information.

2. Do you have any grants to help buy a home?

Yes, eligible homebuyers may receive up to $14,500 in HOME Investment Partnership Program funds for downpayment and closing cost assistance to aid in the purchase of their first home.

3. Is this Section 8 housing?

No, the Galveston Housing Authority provides Section 8 and other public housing programs. The Galveston Housing Authority may be reached at (409) 765-1900.

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Development Services Department

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1. Do I need a permit?

This inquiry is often avoided in fear the answer will be "yes." It is crucial that all property owners contact the respective department(s) to receive accurate information. The property owner is responsible to obtain all required permits. Please keep in mind we are here to help you throughout your projects.

2. Who do I contact with questions about the permit application process?

When in doubt, check with the Permitting Division at 409-797-3620. Construction without a permit will result in double or triple permit fees, and may result in corrective action through Municipal Court.

3. What are the fees associated with building permit?

Every department includes their own fee schedule. For example, the Building Division's fees are determined as a percent of the total amount (in dollars) of labor and materials. A list of fees can be seen below.

4. What does LDR mean?

The LDR's (i.e. Land Development Regulations) establish specific standards for all development and redevelopment proposals. Ultimately, this document acts as a checklist to guide responsible development.

5. What are bulk regulations and why are they necessary?

Bulk regulations are a combination of land use controls, which include: lot standards, setbacks, building height, parking, landscaping, and more. Bulk regulations vary depending on the zoning district.

6. Where are my property lines?

There are two ways to locate your property lines. The first requires a metal detector and patience. If you property was recently platted (within the past 30 years) use the metal detector to find the property pins. On the other hand, hiring a Land Surveyor can be more accurate. These professionals analyze points, angles, and distances to precisely locate the property lines.

7. What is a site plan?

The purpose of a site plan is to illustrate the scope of a project. For example: if you want to build a shed in the backyard you must submit a site plan that shows where the work is going to be done. More importantly, the plan must show the dimensions between the property line(s) and the proposed structure.

8. Where can I find my zoning district designation?

Zoning maps are available electronically under the "Maps & GIS" tab to the left.

9. Can a short-term rental operate in my neighborhood?

Article 2 in the Land Development Regulations provides information to help determine if specific land uses (such as short-term rentals) are permitted or prohibited within your district. Currently, short-term rentals are allowed in every district on the island with the exception being R-0.

10. Can properties be rezoned?

Yes. Applications to do so can be found by clicking the "Applications & Fees" tab. These requests must be reviewed by the Planning Commission as well as City Council.

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Fire Department

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1. How can I get a copy of a Fire Report?

Click here to go to City Secretary Public Records request page.

2. How can I get a copy of an EMS patient report?

For problems, questions or comments related to emergency medical response, contact Galveston Emergency Medical Services, Adminstrative Offices at (409) 765-2524, Monday through Friday, 8:00 AM to 5:00 PM. Click here for more GEMS information

3. How do I become a firefighter for the City of Galveston?

See our Employment Information page Click here

4. How many calls for service does the Galveston Fire Department respond to?

Galveston has 6 fire stations that respond to almost 8,000 calls for service in the City of Galveston annually. 4,700 of these are First Responder calls for service.

5. Why did the fire truck respond when I needed an ambulance?

Most serious medical emergencies require more trained people than can be staffed on an ambulance to efficiently manage the situation. The fire truck usually arrives first to start a rapid assessment and to provide basic life support including airway management and cardiac defibrillation. The combination of an ambulance and a fire truck forms a coordinated team to perform life-saving care at traffic accidents, heart attacks, or other major medical emergencies. Galveston firefighters have been credited for saving numerous lives through our First Responder Program.

6. How do I request a tour of the fire station or have a fire engine visit my school?

To request a tour of a fire station or to schedule a fire engine to visit your site, call (409) 797-3870, Monday through Friday 8:00 AM to 5:00 PM.

7. If I have a question concerning emergency 9-1-1 service, who do I call?

For problems,questions, or comments relating to the fire department, contact the Galveston Fire Department Administrative Offices at (409) 797-3850, Monday through Friday 8:00 AM to 5:00 PM

8. How do I report a concern about a fire hazard?

Call the Fire Marshal's office at (409) 797-3870.

9. How can I find out about Fire Safety Programs available through the Galveston Fire Department?

Call the Fire Prevention and Inspection Division at (409) 797-3870, Monday through Friday 8:00 AM to 5:00 PM.

10. What is the best kind of fire extinguisher for my house?

A multipurpose fire extinguisher is best for the home. Look for the rating to be at least 2A:10B,C on the label. This extinguisher can be used on any type of fire commonly found in the home. It will often be labeled A-B-C. Click HERE for more information about fire extinguishers.

11. Is there a Juvnenile Fire Setter Intervention program in Galveston?

The Fire Department has an intervention program available. Call (409) 797-3870 for further information.

12. Are smoke detectors available for our seniors and disabled citizens?

Smoke detectors are available for these housholds. Arrangements need to be made in advance by calling (409) 797-3870. Fire Department personnel are available to install these detectors in your home.

13. Fire Inspections?

Fire inspections may be initiated in a variety of ways: by request, citizen complaint, application for certain licenses/permits, and by routine inspection activity. To request for inspection services call (409) 797-3870.

14. Plan Reviews?

For information regarding plan reviews for fire protection systems, fire lanes, flammable liquid storage tanks, etc. call (409) 797-3870.

15. Can I get my blood pressure checked at the fire station?

If you feel you are having a medical emergency, DIAL 911!
We do however, offer this service free of charge at the at any of
Galveston's 6 fire stations, Monday through Friday, 8:00 AM through 5:00 PM.

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Golf Cart Registration

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1. When does the newly adopted golf cart ordinance go into effect?

Ordinance 10-028 regulating the use of golf carts on Galveston Island was passed by the City Council on March 11th, will be published by the City Secretary on March 21st, and go into effect on Wednesday, March 31, 2010. The Galveston Police Department will exercise a grace period until May 1, 2010, to allow cart owners to come into compliance with the new regulations. In the interim, officers will be stopping golf cart drivers to educate them about the regulations and required registration.

2. Who is legally allowed to drive a golf cart on Galveston Island?

Only licensed drivers may drive a golf cart on Galveston Island.

3. What is the boundary line distinguishing the western and eastern portions of the city?

To clarify, the City’s east end golf cart rules apply to all areas of the Island 103rd Street and east, inclusive of 103rd Street, whereas the west end golf cart rules apply to all areas west of 103rd Street.

4. Where can I drive my golf cart?

Galveston’s ordinance distinguishes golf cart operation in eastern and western portions of the City. Golf carts that are registered for operation 103rd Street and east may be driven in accordance with the ordinance anywhere permitted on Galveston Island, but golf carts that are registered for operation west of 103rd Street may not be driven east of 103rd Street.
Usage is restricted for west end cart drivers due to safety features required to operate a golf cart in the eastern portion of the Island.
Under the ordinance, golf carts can be operated on public roadways within the City of Galveston that:
a) Have a posted speed limit of 35 miles per hour or less.
b) Have no more than two lanes of vehicular traffic per direction.
c) Are not designated as part of either the State or Federal highway system.
Golf carts are not permitted on public streets as follows:
a) Roadways where the posted speed limit exceeds 35 miles per hour.
b) Avenue “O” between 53rd and 15th Streets and Avenue “P”, between 19th and 53rd Streets.
c) Roadways which are designated as part of the State highway system, including the “Pelican Island Causeway”.
Golf carts can not be driven on sidewalks and are prohibited from pulling trailers, boats, jet skis, other objects or people on public streets and the right of way. Golf carts can only be operated on beaches that allow vehicular access, except for those with a disability as described below.
Golf carts are limited to the seating capacity as designed by the manufacturer. All drivers and passengers must be seated at all times during operation of a golf cart. All occupants under the age of seven must be restrained by either an adult or by a seatbelt. If golf cart is operated 103rd Street and east, all drivers and passengers must use a seatbelt.

5. Why can’t I drive my golf cart on non-vehicular beaches?

Vehicular access on Galveston Island beaches is regulated through the Texas Open Beaches Act and Galveston’s Beach Access Plan. Golf carts are defined by the Texas Transportation Code as motor vehicles and therefore can only operate on beaches that allow motor vehicles.
Operating a golf cart on pedestrian, non-vehicular beaches, is limited to handicapped individuals with clearly displayed placards.
To obtain a handicapped placard for your golf cart, please contact the Galveston County Tax Office (409) 766-2284. The County has offices located on the Island as well as on the mainland. Please call the County for a list of required documentation and office hours.

6. Where can I apply for my golf cart registration permit and decal?

Golf cart registration permits may be obtained from the Galveston Police Department. Police Department headquarters is located at 601 54th Street. Owners can apply for golf cart permits between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday. The golf cart registration application will soon be available online at the Galveston Police Department’s website. Additionally, applications can be obtained from any Galveston police officer. Golf cart owners will need to provide the following information to register their carts: 1) Name and address of the Applicant owner. 2) Location where the vehicle is regularly stored overnight. 3) Model, make, name and golf cart identification number. 4) Current driver’s license. 5) Proof of financial responsibility. Each registered golf cart will be issued a registration permit decal that must be clearly displayed on the cart’s right front panel (driver’s side). The registration permit is good for one year from the date of registration, or such time as revoked, or the golf cart is transferred to a new owner. Carts registered 103rd Street and east will be issued a green decal; carts registered west of 103rd Street will be issued a red decal.

7. How much does the registration cost?

The cost of an annual registration permit is $25.00.

8. What is the fine if I’m caught disregarding the golf cart ordinance?

Pursuant to state law, drivers found in violation of the City’s golf cart ordinance are subject to a misdemeanor offense punishable as follows:
1) Violations of Section 34-203 shall be punishable by a fine not exceeding fifty dollars ($50.00). Each day a violation continues shall constitute a separate offense.
2) Violations of Sections 34-207(e) or 34-207(f) shall be punishable by a fine not exceeding two hundred dollars ($200.00).

9. What safety features does my golf cart needed to be equipped with?

All golf carts must be equipped with the following minimum safety equipment to be eligible for a registration permit:
1) Operational headlamps
2) Operational tail lamps
3) Side reflectors
4) Operational parking brake
5) Rearview mirror(s)
6) Slow moving vehicle sign having a reflective surface designed to be clearly visible in daylight or at night from the light of standard headlamps at a distance of at least 500 feet. This sign should be mounted base down on the rear of the cart at a height from three to five feet above the road surface. It must be maintained in a clean reflective condition.
Golf carts registered 103rd Street and east are required to install the following additional safety equipment:
1) Turn signals
2) Horn
3) Brake lights
4) Seat belts
All golf cart equipment must be installed and maintained in a manner consistent with the standards provided by Texas Transportation Code.

10. Is it illegal to drink alcohol while driving my golf cart?

Yes. The Texas Transportation Code defines a golf cart as a motor vehicle so the open container and driving while intoxicated rules apply and are punishable by law.

11. How was the golf cart ordinance developed?

On December 13, 2009, the Galveston City Council appointed Galvestonians to two ad hoc committees, the East End Golf Cart Committee and the West End Golf Cart Committee. Each committee was asked to research the use of golf carts in master planned communities as well as on other public streets. After meeting over the course of several weeks the committees brought their recommendations to Council in the form of an ordinance. Throughout the process several city staff members worked with the groups, notably representatives from the police and legal departments.

12. Where can I get a copy of the new ordinance regulating golf carts?

Through approval of this ordinance the Galveston City Council amended Chapter 34 of the city’s code. To view the City of Galveston’s online charter and code please visit www.galvestontx.gov or click here. Members of the public wishing to view ordinance 10-028 can also request a copy from the City Secretary’s Office by calling (409) 797-3510 or they can visit the office, located on the 2nd floor of City Hall, 823 Rosenberg, Galveston, TX, during regular business hours, 8:00 a.m. – 5:00 p.m. Monday through Friday.

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Historic Preservation & Neighborhood Planning

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1. What are the advantages to owning property in a local historic district?

Historic districts have a unique sense of place. Buildings located in historic districts are protected from unsympathetic changes to the surrounding properties, which may decrease property values or negatively affect the neighborhood. Numerous reports, including a case study of Galveston, have shown that a historic designation maintains or increases property values.

You may also be eligible for significant federal tax benefits if your property is commercial or income producing.

For further information on this program, you may contact the historic preservation officer for the city at 409-797-3660.

2. What type of work requires review by the Landmark Commission?

Any project that involves changing the exterior of a property, including additions, new construction, demolition, moderate repair, and/or replacement of architectural features, requires Landmark Commission review. Minor repair or replacement of architectural features, most fencing, rear decks and other items allowed under administrative approval, may be reviewed by the historic preservation officer during the building permit process and often will not require further review.

To determine if your project requires Landmark Commission review, you should contact the Development Services Department at 409-797-3660 to discuss the planned work well in advance of the anticipated start of construction.

3. Upon what does the Landmark Commission base its decisions?

All review of work will be based on the Design Standards for Historic Properties. 

These guidelines were created utilizing the Secretary of the Interior’s Standards for Rehabilitation, as developed by the National Park Service.

4. Under what authority does the Landmark Commission operate and for what purpose?

Article 10 of the Land Development Regulations, provides for the creation by City Council of historic districts and the Landmark Commission to administer and regulate the construction, reconstruction, alteration, or razing of buildings and other structures in the districts.

It is recognized that Galveston is known nation-wide for its historic architecture, cultural, and historical traditions and for the preservation of these resources. Through this ordinance, the City Council aims to preserve, enhance, and perpetuate those aspects of the city that have historical, cultural, and architectural merit.

5. Is interior work reviewed?

No, interior alterations are not reviewed by the Landmark Commission.  However, you should contact the Building Division to determine if building permits are required for your project.

6. Are there specific colors that I must paint my property if it’s located within a historic district?

Paint colors are not reviewed in any of the residential historic districts. However, there is a designated color palette to paint your building if the property is located in the Strand / Mechanic Historic District. The Landmark Commission may consider other paint colors, but an application must be submitted for review. A building permit is not required to paint the property unless exterior materials need to be replaced prior to beginning work., or right-of-way use is necessary.

7. What is the time period for Landmark Commission review?

As with all other boards in the City of Galveston, the application process takes approximately four to six weeks. The Development Services Department must notify the surrounding property owners of the proposed project. A staff report is also prepared for submission to the Landmark Commission.

The Landmark Commission meets on the first and third Mondays of each month.

8. What are the qualifications required to serve on the Landmark Commission?

The Commission consists of seven members:

• Position 1. An owner of a commercial building or commercial business located in a historic zoning district or an owner of a residential condominium in the Strand/Mechanic Historic District;
• Position 2. An owner of a residential historic structure located in a historic zoning overlay or historic district;
• Position 3. An owner of a historic structure located in a historic zoning overlay or historic district;
• Position 4. An owner of a historic structure located in a historic zoning overlay or historic district, or an owner of a structure located in a neighborhood conservation district;
• Position 5. A practicing design professional, including but not limited to: an architect, a landscape architect, an engineer, or an interior designer;
• Position 6. Any resident of the City, including within a NCD or historic zoning overlay or historic district;
• Position 7. Any resident of the City, including within a NCD or historic zoning overlay or historic district; and
• Position 8. A member of City Council, who shall be non‐voting on the Landmark Commission.

9. Is the Landmark Commission the same as the Galveston Historical Foundation?

No. The Landmark Commission is a public body appointed by the City Council with specific duties to perform for the public in locally designated historic districts. In contrast, the Galveston Historical Foundation is a private, nonprofit organization with dues-paying members dedicated to historic preservation and building rehabilitation throughout the city.

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Island Transit

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1. What are your Fixed Route Days and Hours of Operations?

• Monday - Friday 6:00 a.m. to 7:30 p.m.
• Saturday 7:30am – 7:30pm
• Sunday 8:00am - 7:00pm

For more information call 409-797-3900 

For Weekend or Holiday schedule information call 409-797-3909

2. How do I report a late bus?

Park & Ride Bus - Call 409-392-5863
Dial A Ride - Call 409-797-3909

3. What Holidays are Bus services not provided?

Closed Thanksgiving Day and Christmas Day.
Other Holidays we operate on a reduced schedule.

Please call 409-797-3909 for Holiday Schedule information.

4. What days do you provide Dial A Ride services and how can I schedule a time?

 Dial A Ride scheduling hours are:

•             Monday – Friday 8:00a.m. – 5:00p.m.
•             Saturday and Sunday 9:00a.m. – 6:00p.m.
•             We provide service 7 days a week
•             To schedule a ride call 409-797-3909 or ( for next day service call before 4:00pm the prior day)

         

5. Where are your headquarters located and what are your hours of operation?

We are located at 3115 Market Street in Galveston, Texas.
Our office hours are 8:00am - 5:00pm Monday - Friday, excluding holidays.

For schedule information, call 409-797-3900

Saturday and Sunday please call 409-797-3909

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Public Works

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1. Who do I report a water leak to?

Please report all water leaks, except those at the meter, to (409) 797-3630. If you have a leak at your meter, please contact Customer Service at (409) 797-3550.

2. How can I get a new cover for my meter box?

Please contact Customer Service at (409) 797-3550 and they can place a service order for a Meter Technician to come out and replace the cover.

3. Who do I contact regarding street light outages?

To report street light outages, please call CenterPoint Energy at (713) 207-2222 or 1 (800) 332-7143, or you may file a report online. Be ready to provide the six-digit pole identification number or the physical address of the street light pole. You may also report the outage online at www.centerpointenergy.com.

4. What happens if my garbage cart is damaged or broken?

Please visit our Sanitation page for more information.

5. Are there any water usage restrictions?

We are currently under Stage 1 Mild Water Shortage Conditions. The City requests that customers voluntarily reduce their water usage by 10% and limit the irrigation of landscaped areas with potable water to Tuesdays and Saturdays for customers East of 103rd Street, and Wednesdays and Sundays for customers West of 103rd Street, and to irrigate landscapes before 10 a.m. or after 8 p.m. on designated watering days.
For more information, please see our Drought Contingency Plan.

6. Where can I request that my water & sewer lines be marked?

You may submit a locate request online, via phone at (409) 797-3630, email, or fax at (409) 797-3631. Requests take approximately 48 business hours and we will not mark on private property. If you need other utility lines marked, please contact 811.

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Sidewalk and Curb Crew

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1. What is the Sidewalk and Curb Repair Program?

This is a public-private partnership between the City and you, the property owner! The installation/maintenance of new as well as existing sidewalks, curbs, and gutters along private property but within the City right-of-way are the responsibility of the adjacent property owner.

Property owners wishing to participate in the program will pay for the cost of materials, and the City will provide the labor and equipment to complete the necessary repairs.

2. What repairs will be eligible?

Only sidewalks or curbs and gutters located in the City of Galveston rights-of-way are eligible; repairs will not be made on private property.

Sidewalks that have an abrupt change in grade or surface are eligible.

Sidewalks, curbs, or gutter pan sections that are broken with missing pieces are eligible.

Locations that are not already scheduled to be repaired under the Capital Improvement Plan (CIP) or any other grants/programs are eligible.

Repairs will only be made when an abutting property owner agrees to pay for the cost of the materials for the repairs; repair work will not be scheduled until payment has been remitted.

3. When will the Sidewalk and Curb Repair Program begin?

Currently the City is in the process of recruiting staff to serve on the Sidewalk and Curb Crew. In addition, the City will be purchasing the necessary equipment and supplies to adequately equip this new team to efficiently meet the needs of our community.

The City will announce an official start date once all staff members and equipment are in place!

4. How is the Sidewalk and Curb Repair Program being funded?

This program is being funded through a grant by the Industrial Development Corporation (IDC), a group that administers the spending of local 4B Sales Tax funds.

This program will cover the cost of equipment and labor for repairs that are eligible.

Property owners interested in participating in the program will be responsible for paying the cost of materials.

5. How will the City prioritize requests?

All interested property owners are encouraged to submit repair requests! When prioritizing the requests, the City will take into consideration the proximity of the repair to areas with high pedestrian traffic; schools, public facilities, and retirement communities; infrastructure issues such as accessibility or drainage; and in relation to other requested repairs.

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Utility Billing

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1. How do I apply for water service in Galveston, TX

Come into our office location 823 25th, City Hall Building, first floor and fill out an application.

2. Is there a deposit required?

Yes. A $150.00 deposit is required for residential service only, in addition to a $15.00 service fee.

3. Is there anyway the deposit can be waived?

Yes. If you have a letter of credit from a current utility with at least 12 months or more of good pay history, this is accepted in lieu of the deposit.

4. Is the deposit refundable?

Yes. If you have 12 months of good pay history.

5. Is there a deposit for commercial service?

Yes. The minimum deposit for commercial accounts is $200.00.

6. Are deposits for commercial accounts refundable?

No. The deposit will be applied to final charges when a disconnect is requested, and account becomes finalled.

7. I am leasing and need water service, what documents do I need?

A current lease agreement and proof of identification.

8. I am purchasing property and need water service, what documents do I need?

Closing/settlement papers and proof of identification.

9. I need water service for a commercial property, what documents do I need?

Tax Id number, a lease agreeement if leasing,closing or settlement papers if property is purchased, and proof of identifciation.

10. Is garbage pick up included when signing up for water service?

Yes. Garbage pick up is included. Please see forms for garbage service location pick up days.
Any other questions other than billing, please call our Public Works Department at (409)797-3630.

11. Can I pay my bill online?

Yes. You may go to our website at https://galvestontx.epayub.com to pay your water bill.

12. Can I apply for water service over the phone?

No. You can provide an application by Fax( 409-242-2148)  or by email ( customerservice@galvestontx.gov) or by coming to our location at 823 25^th Street First Floor Suite 102.

13. Can I view my bill online?

Yes.  You may go to our website at https://galvestontx.epayub.com to view your bill online. 

14. Is automatic bank draft available?

Yes.  Please contact a Water Billing Customer Service Representative to sign up.   You can reach them at  409-797-3550  Monday - Friday from 8am - 5pm.

If you are already registered to view your Bill and or Pay your bill online, Login to your account https://galvestontx.epayub.com and under Account Settings, Click the 'Edit' for Auto Pay.

15. Is the application for water service available online?

Yes. Please see forms  Click here: Utility Billing Forms

16. Which number do I fax my application to?

Our fax number is (409) 242-2148.

17. What are your hours of operation?

Monday-Friday from 8:00am- 5:00pm for all services, other than new service. New Service for water is from 8:00am-4:30pm Monday - Friday.

18. Is recycling available?

Yes. Our recycle center location is 702 61st street. You may contact them at (409) 741-1446 for any additional questions.